{"id":3069,"date":"2025-08-30T12:35:21","date_gmt":"2025-08-30T10:35:21","guid":{"rendered":"https:\/\/www.amaryllisleeuwarden.nl\/?page_id=3069"},"modified":"2026-02-11T10:38:31","modified_gmt":"2026-02-11T09:38:31","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.amaryllisleeuwarden.nl\/en\/klachtenprocedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<div id=\"block_021ce53a3f038e162e4392169ac19b33\" class=\"ms_breadcrumbs\">\n            <style>@media screen and (max-width: 39.9375em){#block_021ce53a3f038e162e4392169ac19b33{margin-bottom:0.5rem;padding-top:0.5rem;padding-bottom:0.5rem;}}@media screen and (min-width: 40em) and (max-width: 63.9375em){#block_021ce53a3f038e162e4392169ac19b33{margin-bottom:1rem;padding-top:1rem;padding-bottom:1rem;}}@media screen and (min-width: 64em){#block_021ce53a3f038e162e4392169ac19b33{margin-bottom:1rem;padding-top:1rem;padding-bottom:1rem;}}<\/style>\n    \n    <ul id=\"breadcrumbs\" class=\"breadcrumbs\"><li itemprop=\"itemListElement\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\"><a class=\"breadcrumbs__link\" href=\"https:\/\/www.amaryllisleeuwarden.nl\/en\/\" itemprop=\"item\" title=\"Home\"><span itemprop=\"name\" style=\"display: none;\">Home<\/span><iconify-icon class=\"iconify icon-fw\" icon=\"far:home\" aria-hidden=\"true\"><\/iconify-icon>\n            \n    <\/a><meta itemprop=\"position\" content=\"1\" \/><\/li><\/ul>\n<\/div>\n\n\n\n<div id=\"ms-container-62af5a1\" class=\"wp-block-ms-container alignfull has-height-normal\"><div class=\"ms-container--wrapper alignnormal\">\n<div class=\"wp-block-columns justify-between\">\n<div class=\"wp-block-column\" style=\"flex-basis:48%\">\n<h1 class=\"wp-block-heading\">Klachtenprocedure<\/h1>\n\n\n\n<p class=\"has-medium-font-size\">Ben je niet tevreden over hoe een medewerker van Amaryllis zich naar jou gedraagt? Voel je je bijvoorbeeld niet gerespecteerd of gehoord? Dan kun je een klacht indienen. <\/p>\n\n\n\n<p class=\"has-medium-font-size\"><\/p>\n\n\n\n<p>Klachten zijn altijd gericht aan een persoon en gaan over het gedrag van een medewerker. Je kunt geen klacht indienen over het niet krijgen van een maatwerkvoorziening of het aantal toegekende uren. Hiervoor geldt de wettelijke bezwaar- en beroepsprocedure.<\/p>\n\n\n<section class=\"ms_advanced-title text-left\" id=\"block_fae19e591a971d35dae5d92fe1b9f7fb\" style=\"--sideline-color: #033A7C;\">\n            <style>@media screen and (max-width: 39.9375em){#block_fae19e591a971d35dae5d92fe1b9f7fb{margin-bottom:0.5rem;}}@media screen and (min-width: 40em) and (max-width: 63.9375em){#block_fae19e591a971d35dae5d92fe1b9f7fb{margin-bottom:1rem;}}@media screen and (min-width: 64em){#block_fae19e591a971d35dae5d92fe1b9f7fb{margin-bottom:1rem;}}<\/style>\n    \n            \n                    <h4 style=\"\" class=\"title h4\">\n                Wie kan een klacht indienen?\n\n                <\/h4>\n        \n        \n            \n    <\/section>\n\n\n\n\n<p>Als je ondersteuning ontvangt van \u00e9\u00e9n van onze medewerkers, dan kun je zelf een klacht indienen. Heb je een wettelijk vertegenwoordiger, dan mag die ook voor jou de klacht indienen. <\/p>\n\n\n\n<p>Onder wettelijk vertegenwoordiger verstaan wij: ouder, voogd, curator of iemand anders die op grond van wetgeving of na een rechtelijke uitspraak jouw belangen behartigt.<\/p>\n\n\n<section class=\"ms_advanced-title text-left\" id=\"block_0c5e11475fabdce93434e3a17fb4b642\" style=\"--sideline-color: #033A7C;\">\n            <style>@media screen and (max-width: 39.9375em){#block_0c5e11475fabdce93434e3a17fb4b642{margin-bottom:0.5rem;}}@media screen and (min-width: 40em) and (max-width: 63.9375em){#block_0c5e11475fabdce93434e3a17fb4b642{margin-bottom:1rem;}}@media screen and (min-width: 64em){#block_0c5e11475fabdce93434e3a17fb4b642{margin-bottom:1rem;}}<\/style>\n    \n            \n                    <h4 style=\"\" class=\"title h4\">\n                Hoe kun je een klacht indienen?\n\n                <\/h4>\n        \n        \n            \n    <\/section>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ga eerst in gesprek met de medewerker waar het om gaat. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lukt dit niet, dan kun je een gesprek met de teamleider aanvragen.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kom je er samen niet uit? Dan kun je een gesprek aanvragen met de klachtenfunctionaris van Amaryllis. <br>Dit doe je door het onderstaande klachtenformulier in te vullen.<\/li>\n<\/ul>\n\n\n<div class=\"ms_button  has-icon-right-inside\" id=\"block_a82773c9f351117f333fba721f1be781\">\n            <style>@media screen and (max-width: 39.9375em){#block_a82773c9f351117f333fba721f1be781{margin-top:1rem;margin-bottom:0.5rem;}}@media screen and (min-width: 40em) and (max-width: 63.9375em){#block_a82773c9f351117f333fba721f1be781{margin-top:2rem;margin-bottom:1rem;}}@media screen and (min-width: 64em){#block_a82773c9f351117f333fba721f1be781{margin-top:2rem;margin-bottom:1rem;}}<\/style>\n        <a class=\"button  has-icon\" id=\"block_a82773c9f351117f333fba721f1be781_button\" href=\"#klachtenformulier\" target=\"\" data-smooth-scroll data-offset='100' data-animation-easing='swing'>\n                <span class=\"button-text\">\n                        Klachtenformulier\n                    <\/span>\n                    <span aria-hidden=\"true\" class=\"icon right inside\" >\n                <iconify-icon class=\"iconify icon-fw\" icon=\"far:chevron-down\" aria-hidden=\"true\"><\/iconify-icon>\n            \n                <\/span>\n            <\/a>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:48%\"><\/div>\n<\/div>\n<\/div><style>#ms-container-62af5a1.has-background:before {\n\tbackground-color: transparent;\n}\n \n@media screen and (max-width: 39.9375em) {\n\t#ms-container-62af5a1 {\n\t\tpadding-top: 0.5rem;\n\t\tpadding-bottom: 1rem;\n\n\t}\n}\n\n@media screen and (min-width: 40em) and (max-width: 63.9375em) {\n\t#ms-container-62af5a1 {\n\t\tpadding-top: 1rem;\n\t\tpadding-bottom: 2rem;\n\n\t}\n}\n\n@media screen and (min-width: 64em) {\n\t#ms-container-62af5a1 {\n\t\tpadding-top: 1rem;\n\t\tpadding-bottom: 2rem;\n\n\t}\n}<\/style><\/div>\n\n\n\n<div id=\"ms-container-f131139\" class=\"wp-block-ms-container alignfull has-background has-background-opacity-10 has-height-normal\"><div class=\"ms-container--wrapper alignnarrow\">\n<div id=\"klachtenformulier\" class=\"wp-block-ms-anchor\"><\/div>\n\n\n<section class=\"ms_advanced-title text-left\" id=\"block_653cae1bd3490e1e3c2b4a7ab9d7108a\" style=\"--sideline-color: #033A7C;\">\n            <style>@media screen and (max-width: 39.9375em){#block_653cae1bd3490e1e3c2b4a7ab9d7108a{margin-bottom:0.5rem;}}@media screen and (min-width: 40em) and (max-width: 63.9375em){#block_653cae1bd3490e1e3c2b4a7ab9d7108a{margin-bottom:1rem;}}@media screen and (min-width: 64em){#block_653cae1bd3490e1e3c2b4a7ab9d7108a{margin-bottom:1rem;}}<\/style>\n    \n            \n                    <h2 style=\"\" class=\"title h2\">\n                Klachtenformulier\n\n                <\/h2>\n        \n        \n            \n    <\/section>\n\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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unchanged.<\/div><\/div><div id=\"field_23_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_23_1'>Naam<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_23_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_23_4\" class=\"gfield gfield--type-address gfield--input-type-address gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Adres<span class=\"gfield_required\"><span 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