Complaints procedure

Are you unhappy with how an Amaryllis employee behaves towards you? For example, do you feel disrespected or not heard? Then you can file a complaint.

Complaints are always addressed to a person and are about a staff member's behaviour. You cannot file a complaint about not receiving a customised service or the number of hours allocated. This is subject to the statutory objection and appeal procedure.

If you receive support from one of our staff members, you can file a complaint yourself. If you have a legal representative, they may also file the complaint on your behalf.

By legal representative we mean: parent, guardian, curator or someone else who represents your interests on the basis of legislation or following a court order.

• Engage first with the employee concerned.

• If this fails, you can request a meeting with the team leader.

• Can't work it out together? Then you can request a meeting with Amaryllis' complaints officer.
  You can do this by filling in the complaint form below.